IPDect not ringing.

[MagicDave]

I've set up two new IP DECT handsets (RTX 8630), the first one works ok but the second one doesn't ring for any calls. I have tried swapping the handsets around but the fault looks like its with extn 210 and not the handset. Both of the accounts have a Snom phone 710 that were going to be replaced with just the IP dect phone. I have tried deleting the account for 210 and recreating it but now it still wont link up with the IP DECT.

The customer has 8 of them working but i cant get this 9th one to ring? Its says in the licence section of the 3cx that we only have 8 G729 Channels. Could this be the problem and how do we get some more with out increasing the sim calls licence?

 

[cobaltit]

So older versions of 3CX used to give you half of your SC license as G729. So if you are running an older version the only option you have is to upgrade. You can't by G729 licenses separately. Or you can just G711.

 

[jimbo59]

Mine still shows only 1/2 the license can go to G729. I have 8SC but only 4 for G729

 

[leejor]

If you have restricted the phone to one Codec, change that and allow others as the second, third choice, see what happens. Also...check the 3CX Activity log for any errors in connection to that set.