Solved Iphone iOS app SSL error.

[Song]

I have a custom hostname. 3cx.mydomain.com . and our SSL certificate is not valid. I was wondering if I can switch back to use the 3cx free one hostname.ca.3cx.us?. Please advise on how to change the hostname to the 3cx one.

Thank you

 

[TheodorosG_3CX]

Are you in V18 or V20?

 

[Song]

Are you in V18 or V20?

I'm on V18. I was able to fix it by the following:

1. Create a backup of the system without licence and FQDN information
2. Un-install the PBX.
3. Access the customer portal and release the key from the current FQDN
4. Re-install the system using the licence key and select the FQDN you'd like.

 

[TheodorosG_3CX]

That was the correct process and i'm glad you solved the issue.