Is 3CX a complete Omni Channel Contact Center

[END-USER]

Hello 3CX family, I just want to know if this scope of work below, can be achieved with 3cx without additional costs from third parties.

SCOPE OF WORK​

The Contact Centre Telephony Solution must provide:

Multimedia integration (inbound/Proactive Outbound, Email, Fax, SMS, WEB and social media);

Enhanced skills based routing;

An IVR system with self-help capabilities;

Agent scripting and Knowledgebase capability;

A voice recording system with storage media;

Quality Assurance management, whereby agents can be scored through online templates;

Integrated reporting; and

Centralised administration of and reporting on all the above-mentioned platforms.

Workforce scheduling

Enable working from home capability for agents.

 

[VasilisV_3CX]

Hi @END-USER,

Take a look at our 3CX Edition Comparison page here: https://www.3cx.com/ordering/pricing/

It should shed some light on the capabilities of the PBX. What is mentioned is included, what is not mentioned is not.