Is CID number reformatting done before a request is made to CRM lookup?

[greychain]

Is CID number reformatting done before a request is made to CRM lookup?

 

[Evolute IT]

Is CID number reformatting done before a request is made to CRM lookup?

It does usually, but be sure to also check the "Match X number of digits" in Advanced > Contacts > Options. That one is very important.