Is it possible to remove the Windows App install button from the web client?

[giox069c]

Is it possible to remove the button to install the windows app from the web client ?

I have still clients that install the windows app not knowing what they are doing. Just click and click random. We want them to use only the web client.

How can we remove that button ? See screenshot.

The request is very similar to this one: https://www.3cx.com/community/threa...t-users-from-using-the-desktop-client.119949/ but not identical.

Thank you

 

[JohnS_3CX]

Hello,

No I'm afraid this cannot be disabled.

 

[RWMS Simon]

Disabling such a thing via 3cx is truly not the right solution for this.
It appears you are trying to address a symptom, not a root cause.

If they can download and install a 3cx Windows App, they could
install any number of dangerous things. If you are speaking of the
"web app", that pathway can also lead to dangerous things.

I have worked for several different companies as a "phone agent",
and some trusted (in general) "use what works best for you", but
that takes a certain level of agent skill and experience.

If your organization must exert a high level of control, then you need
to block your people from installing ANYTHING you do not approve -
not just 3cx stuff.

Hard to do if the agents are giving your company use of THEIR PCs.
All you have there is "we will fire you if you use this".

 

[giox069c]

No.

This is not a permission problem, this is a user interaction problem. It's more a psycological problem, a conditioned reflex (a kind of learned automatic response) that the user applies to that button.

Going to Google, or the Microsoft Store, search for an application, download and install requires a mental effort and a lot of clicks on the correct buttons/links. It's done consciously by the user with its full brain focused on searching downloading and installing a program.

Having an "install button" in front of your nose for the full day, that you hover with the mouse dozen of times a day, when you are distracted by other tasks is danagrous. People inadvertently push it while thinking to another task (ie: during a phone call, a drag and drop operation, a window move operation). After clicking they just click all suggested button to get rid quiclky of the unwanted popup (install wizard) without reading, and they ends up with 3CX app installed. It happened to less than 4% of users, but it happened. It happened to me too.

It's bad user experience problem, not a permission problem.

 

[RWMS Simon]

I'm sorry that your users are like that. But even an accidental click leads to them having to click again and again - fi they do not know what those clicks mean, then they should be blocked from performing those clicks - in ANY place.

If you are unable to fix your users - that are of the same type that I used to "save their bacon" by cleaning out the viruses they installed via their "conditioned reflex" of doing things "without reading" - then disable their ability to install viruses before your company becomes yet another victim of a data breach.

"It's bad user experience problem" remove "experience" from that statement, and it is correct.
I will say that we didn't have this problem in the '70s when I got into this business - because it was not possible.
When it became possible, those of us running the show made sure users could not hurt anything accidentally, or deliberately.
That is still the norm.

 

[giox069c]

Users are sometimes impossible to fix. And 4% is a good precentage part of users you cannot fix.
We already sent an email to all users, but some of them already changed due to turnover, some did not read, some others did not understand.
My job is to "fix" software and make it works with existing users and new users which have never been trained.
Software exists to serve users, not to create traps for users.