'+' is not transferred from Outlook 2013 Contact to 3CX Client

[Honie]

System:
Windows Server 2012 R2 Terminal Server
Office 2013
3CX Plugins Installed - No TAPI because of TS
New 3CX V16 Standard Installation

On this System was Netphone / Swyx Software with Outlook Add-In installed before.

The Transfer from Numbers of a Contact to the 3CX Windows Client works fine,
if there ist no "+" leading.
004930-12345678 works great and 030-12345678 also
But +493012345678 is transferred as 493012345678 (the '+' is stripped of)

For all Users on the Terminal Server, who were using Netphone/Swyx before, this behaviour occurs.
With the administrator account, who has not used Netphone/Swyx, the +493012345678 is transferred
correct to the 3CX Client! => +493012345678

ClicktoCall (with Chrome) works for all Users correct (with '+' transferring to the Client)
Only transferring from Outlook Contact make this problem.

I have deinstalled Netphone/Swyx, cleared the registry, look in the registry for any options, but found nothing.

Because of this behaviour, it should be an user-based option. But not for 3CX in general (I compare every setting -> all equal) just for the Outlook Add-In. But I have not found any settings, that could change this behaviour.

Does anyone have an idea, which magic word I have to say, so that from any user on the terminal server the '+' is transferred from the Outlook Contact to the 3CX Windows Client correctly?

Thanks in advanced

 

[Honie]

Correction to the behaviour:

Further investigations resulted, that the Windows Client does NOT transmit the '+' in General (not only from Outlook), whereas the Webclient transmittet the '+'. Dialing with the Hot-Key Funktion resulted in the same failure behaviour.

When the WIndows Client starts a call, the numbers are transmitted to the telephone number by number with a pause after each number and the '+' is stripped off.
When the Webclient Starts a call, the numbers are transmitted to the telefon in a block with the '+'.

The Telephon of the normal users are local in the same network cnnected via SBC to the 3cx Server, whereas the Administrator phone is linked via SIP-link to the 3CX Server. When the administrator starts a call, the Telephone shows "Make Call" and no number is shown in both Clients. Maybe that is the reason, why the "+" dial works from the windows client for the administrator account.

Any idea which setting is responsible for the different behaviour of the windows client and the web client?

 

[Honie]

Found the Solution:

In the Windwos Client the the "+" Substitutes "00" must be activated.
But in the Windows Client Settings both works.