Is there any way to view what Number was Dialed for specific queues in Call Reports ?

[cpe90]

We are trying to adapt to the new reporting changes from version v20 u5 to v20 u6 and seeing there is some info not being displayed in The Call Reports that was there previously. Specifically, we are trying to view what number was dialed when a call comes in for specific call queues.

We know this can be accomplished via the new "Inbound Calls" section of reporting which displays a collum labeled "DID" that displays the number dialed by the caller but, there is no way to query against specific call queues within the "Inbound Call" feature and no way (that I've found) to add the DID collum to the Call Reports to query against specific queues.

Is there a way to do this that we are not aware of?
Any advice is greatly appreciated.

v20 u5:

v20 u6:

 

[KyriacosS_3CX]

Hello,

I will assume you have multiple DIDs per queue?

The most direct way would be to export the Inbound calls report and filter it in a spreadsheet.

The Call Report when not filtered by Queue(s) will also give you the DID in the Call Activity Details column, but picking it from their is probably harder.

Best,
KS.