Is voicemail typecall?

[vitalikkoshelev]

We made an integration template with our CRM system. There are questions in his work.
Our incoming call algorithm looks like this: An incoming call comes to a ring group (ringall is algorithm), if no one in the group pick up it, it goes to the voicemail of a specific employee.
Problems with the call report, for calls that left voicemail, no call reports come. We waited for the report of the missed call, but nothing came, we waited for the report of the received call, but also nothing came. What type of voice mail is and whether the report will come in the direction of CRM?

 

[edossantos]

Only calls to extensions are reported, so the call to the voicemail will not be sent to the CRM via call journaling.

And for the Ring Group, if the call rings on more than 1 extension and it's missed, the call is not reported either. This is by design, to avoid reporting many the same call many times, one per extension that didn't answer. You can try changing the ring strategy to ring 1 extension at a time, this way the missed call will be reported.

 

[vitalikkoshelev]

Is it possible to somehow turn off the setting so that the missed reports go away even if the call was in a group with a strategy ringall?

 

[edossantos]

Is it possible to somehow turn off the setting so that the missed reports go away even if the call was in a group with a strategy ringall?

No, currently you can only turn ON or OFF completely the Call Journaling functionality, not for specific call types. However, this could be an interesting feature, please suggest it via the 3CX ideas site so it is considered for the future:
https://www.3cx.com/community/forums/3cx-ideas/