issue updating firmware on Yealink and Cisco handsets

[bunter12345]

I am having trouble with doing firmware updates on Yealink and Cisco handsets. I have uploaded the new firmware to the provisioning/firmware directories under Yealink, I have also tried creating directories called T28, T28P and T28PN and putting the firmware in those folders but whenever I select a phone and upgrade firmware I just see a generic older version that seems to have come with the 3CX system. I am unable to select the newer versions of firmware that I have uploaded.

Has anyone else come across this issue?

Many Thanks

 

[Pierre_3CX]

Hi there,

Kindly note that starting from v12 you have in the Phones page a button Upgrade firmware, which will always propose the latest supported version for your handset and download file from our repository and upgrade your phone on demand. You need a valid Maintenance in order to use this functionnality.

Therefore you don't need to put any files manually in the provisioning folder.

 

[jasit]

@PJ3cx Do the files that you automatically download include the multicast feature from yealink. In the past they did not, so I was forced to use different firmware then the suggested.


So on the version 11 server I would hardcode the firmware that I wanted the templates to use.
{IF network=LOCALLAN}
{IF model=Yealink T32}
firmware.url = http://%%pbx_ip%%:%%pbx_http_port%%/provisioning/firmware/T32/32.70.0.198.rom
{ENDIF}
{IF model=Yealink T38}
firmware.url = http://%%pbx_ip%%:%%pbx_http_port%%/provisioning/firmware/T38/38.70.1.6.rom
{ENDIF}
{ENDIF}

 

[Pierre_3CX]

Current supported version for T3x series is higher than the ones you mentionned.
However there are known issues on the multicast on yealink T3x (discontinued products) and our templates does not include any settings on this matter, while they do for T2x and T4x.

 

[jasit]

we use multicast paging in our office, that's why I had to force which firmware they use. It was a shame about the T3x series, they were their first color dual port gigabit poe phone, lots of minor issues when we first got them, but yealink sorted it out. I haven't had any issues with them for the last six months.