Issue with call routing

[steinpag]

I have a our office hours set 8:00am - 18:00. what im trying to achieve here is our reception is available from 8-17:00 and during that time it goes to an overflow of people, for the last hour how do I get it to go ring the overflow group instead of reception?

 

[Cal4care | Yap]

Hi Steinpag,

You can use Auto Switch method on reception extension under Forwarding Rules, set Specific Office Hours from 8:00 to 17:00. Reception extension will switch to Do Not Disturb status after 17:00 and based on the status DND you can configure calls forward to overflow group.

 

[steinpag]

What if after the hour of going to overflow we wanted it go to reception voicemail?

 

[Cal4care | Yap]

Hi Steinpag,

Can you share how your incoming call flow setup?

Assume you have set global office hours set 8:00 - 18:00, under inbound rules Destination for calls outside office hours can point to voicemail box for reception extension.

Remark
On reception auto switch scenario still working between 17:00 - 18:00