Issue with Client

[Matthew Connelly]

Hello,

We are having a strange issue with one particular client in 3cx. When running the app and trying to go to settings and change audio options it crashes inmediately. We tried removing the app and installing again, but we are having the same crash.

Any ideas?

Thanks a lot

 

[Vali_3CX]

Platform? OS version? Client version? PBX version? Connected/not connected to the PBX?

 

[Matthew Connelly]

Windows 10 21H1
3CX client 15.5.12227.5
PBX version not sure, it is not the latest one
Client is connected to the PBX.

Thanks

 

[Charles_3CX]

Windows 10 21H1
3CX client 15.5.12227.5
PBX version not sure, it is not the latest one
Client is connected to the PBX.

Thanks

Are you referring to the 3cx app for windows that is version 15.5.12227.5? What version is the 3cx system? Look at the management console > dashboard > Information section under license. If the app for windows is 15.5, then likely the PBX is also these versions are no longer supported. You will need to update to the latest version of the 3cx system, and the 3cx app for windows, or even better, use the desktop app in version 18 update 5 once there, as the 3cx app for windows is now legacy.