Issue with Dynamics CRM integration

[Vladislav Valicek]

Setup is:

• 3CX Pro v14 - latest update
• 3CX Softphone v14.0.49169
• 3CX Plugins Manager (IFD mode)
  • Server: instancename.domain.hr
  • Port: 443
  • Username: adminusername
  • Password: adminpassword
  • Domain: IFDDomain
  • Use secure connection (https)
• Microsot Dynamics CRM 2016 IFD
• Lookup in contacts table
• Open Contact: On Ring

I am having following issue:
When 3CX Plugins manager is configured (as above), after call is received from number which exist in contacts, 3CX is not opening CRM form.

Where is the problem?

Br,

 

[edossantos]

In v14 you need to check the logs at "%AppData%\3CX CRM Integration\Logs". That will give you some pointers.