Issue with external forwarded calls from tracking numbers going to the default user instead of the assigned ring group

[mytechadvantage]

Hello everyone,

I have an issue and am looking for any ideas on how to solve it.

Apartments.com and Zillo both use tracking numbers for their listings. The number on the website listing is a generated number forwarded to the correct apartment building leasing office location DID.

Calling an Apartment leasing office DID directly will route correctly.

When calling the tracking phone numbers, they route directly to the main system owner extension instead of the correct apartment building location leasing office.

The SIP provider is FLOWROUTE and I am on 3cx v20 hosted by 3cx

Post edited by a moderator: Sensitive information has been removed.

 

[NikolasA_3CX]

Hi @mytechadvantage

As discussed in the ticket you have created with us, the issue is that the website is sending the number to the VoIP provider in a non-E164 format, and in turn, the provider sends the numbers to the PBX in the same format, causing the issue.
For this to be fixed adjust the website so that it sends the numbers in E164 format.