Issue with latest Windows Client 20.0.990.0

[Robert H]

I encounter cracking audio on HP Probook 455 G10 with latest 20.0 client when using device speakers.
In our corp all users with this specific hardware-client combination run into the same strange issue.

No issues when on with 18.x windows client
No issues when using the web client on firefox
No issues when using bluetooth headsets
No issues with different HP machines and 20.x in our corp.
No issues so far when using other call tools as e.g. Signal, MS Teams, ....

I also tested several different audio drivers without success
OS: W11 25H2


Any support would be very welcome.

 

[Alphabetic]

Is this crackling picked up in the call recording?

 

[Robert H]

yes, i was able to record from stereo-mix

 

[Alphabetic]

no, not from the device.

from the PBX - download the recording. Is it picked up here?

trying to eliminate if its PBX or device issue.

 

[Robert H]

just did some further tests.

Dowloaded recording is not perfect but not that bad.
I have now a set of audio samples of the same call. One downloaded from PBX and one recorded from stereo-mix on my windows machine.
Whereas the PBX rec is also not the best quality the stereo-mix rec has a massive decrease in quality

As noted in the first post, I dont see any audio issues when using the web client.