issue with no sound

[Marvelstech]

i need help with my 3CX account

i tried to login from outside my company using 3cx android app and it's working normally, when i tried to login from a windows or mac laptop it's logging normally and can make call's, but there is no sound
i checked all the correct settings in the admin portal and in the laptop checking the sound card and the microphone all is correct and it's working with other platforms normally

if anyone one faced that before please reply to me if you found the issue and the solution for it.

thanks

 

[PanagiotisL_3CX]

Hello @Marvelstech

The described issue usually happens when the WebRTC ports (10500 - 10999) are not opened on the firewall in front of the PBX. Check if the specific ports are open and that the firewall checker test completes successfully.

 

[Marvelstech]

i will appreciate if you send me instruction in details for the steps you provide me

 

[PanagiotisL_3CX]

Check the guides below.

https://www.3cx.com/docs/manual/firewall-router-configuration/
https://www.3cx.com/docs/ports/