Issue with phantom users in Departments

[Dmclean]

3cx V20 hosted in Azure.

We're having an issue with a few users placing calls from the wrong trunk (wrong caller id). After investigating, I'm seeing a few users on the "departments" screen showing up in multiple departments. Though when I click on the department itself, they are not part of the group.

Has anyone else experienced this issue and if so, how did you resolve this?

 

[xcobean]

Hello,

Maybe I may be able to help from the call log themselves. Since the screenshots you have shared do not show much information to work with.

 

[Dmclean]

I think I've found my issue, the users will show up on the departments page, if they have the Presence checked for that department for their users profile.

It seems this is also controlling which outgoing trunk they use. As soon as I remove the user from that departments presence, it is calling as it should.

Is this working as intended or a bug?

I would have assumed that presence, would just allow them to see each other in the "team" section of the app. Not control the outbound calling.

 

[WillCCC]

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