departments

  1. ArneDery

    Add main department membership to CDR (align with “Call Cost by Extension Dept/Group”)

    Add main department membership to CDR (align with “Call Cost by Extension Dept/Group”) Request Please add the main department membership of involved internal parties to CDR output (file/TCP and reporting SQL) so the built‑in Call Cost by Extension Dept/Group report can be produced directly from...
    • ArneDery
    • Thread
    • cdr cdr billing cdr output data connectors departments
    • Replies: 0
    • Forum: Server
  2. ArneDery

    Queue level call recording

    Currently call recording is only possible if you record all call of a user and enable the call recording function on the queue. Suggestion would be to have the queue call recording as a stand alone type of recording which does not require all user calls to be recorded. Users are quite have...
    • ArneDery
    • Thread
    • departments queue queue recording recording transcription
    • Replies: 0
    • Forum: Server

  3. Deskphone Phonebook with Selectable Department

    Can the 3CX phonebook on a deskphone be configured to allow you to select the department just like 3CX app on IOS?
  4. phoneguy84

    Contacts Visibility Difference Between Mobile and Web Client

    We have noticed an issue with a contacts visibility difference between the mobile client and the web/desktop client. In the mobile client, a user can see all extensions across the system including other departments. This is problematic when we are hosting distinct and separate groups within the...
    • phoneguy84
    • Thread
    • android contacts departments ios mobile app web app
    • Replies: 4
    • Forum: iOS

  5. Feature Request: Department Manager and Department Reports

    Hi... so my system is ~500 phones spread out over 25 businesses. We have departments for each location and they have a manger who can pull reports etc. One big downside I've seen so far is those "managers" feel the need to delete Users (extensions) of staff that is not currently with us. SInce...

  6. Allow all departments to use Outbound Rule

    Hello, We have a 3CX Multi Tenant running on Version 20.0 Update 5 (Build 551 Release) which has a setup of 100+ departments, when we try to call from any extension within a department it isn't allowed. Once that department is added it is then allowed. Is there a way to allow all departments to...
  7. Leo_B

    System v20, how to hide the other departments extensions question

    Hello, The v20 phone system in question serves three separate locations. Each location users aren't supposed to see extensions that belong to the other ones. In PBX settings, the mentioned locations appear as departments, all with option 'Publish department information for all extensions'...

  8. Separate Departments for Queues within the Same IVR

    Hi All, We have an IVR which transfer calls to multiple queues, We have created a department for Each Queue so Each Queue because it will have its own Manager and Owner for Reports and Calls Recordings Now the issue is, The call isn't transferring to a queue with a different department, after...

  9. V20 Route Call to multiple departments based on office hours

    Hi there, Using the V20 release of 3CX I'm trying to build a support call flow with regional offices and then on-call. We have two support "departments", "A Support" and "B Support". I have defined these both as departments, with office hours that align with their time-zones. The appropriate...

  10. Call Pickup for Multiple Departments, but not All Departments

    I have a single 3CX Professional Annual PBX supporting multiple sites with multiple departments within each site. Imagine the following simplified scenario: Site 1 - Department A (early shift) - Department B (late shift) Site 2 - Department C (early shift) - Department D (late shift) I...
  11. jack.duke

    Bulk Edit User Department Permissions

    Please give the ability to bulk edit user department permissions, in a company with 10 departments and 100 users, you have to go into every user individually and assign them presence / Operations / Calls permissions to see other departments info, it's good that it is off by default, however...
    • jack.duke
    • Thread
    • bulk edit departments web admin
    • Replies: 0
    • Forum: Server

  12. v20 Voicemail/Department Settings

    I've been looking for clear and concise instructions on how to configure and manage different voicemail configurations for the phone system for holidays. I do realize that groups were introduced and the holiday switch to DND is controlled by the primary group that a user is assigned to that...

  13. v20 Departments and Holidays

    Getting ready for our v20 migration, could you please confirm I've got this right? Only 1 Dept per User is recommended Depts that share office hours must be configured individually (i.e. repeat setup of the exact same hours for every dept) Depts that share holidays must be configured...

  14. Issue with phantom users in Departments

    3cx V20 hosted in Azure. We're having an issue with a few users placing calls from the wrong trunk (wrong caller id). After investigating, I'm seeing a few users on the "departments" screen showing up in multiple departments. Though when I click on the department itself, they are not part of...
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