Issue with Popup

[techdummy]

Hi,

We have created a CRM plugin as per the instructions provided in the below article.
https://www.3cx.com/docs/crm-integration/
The issue we are facing now is that, when a call comes in, the popup doesnt show the full number, instead it only shows the last 7 digits of the number.
Is there anyway we can change this and show the complete number?

Thank you.

 

[edossantos]

Hi @techdummy,

The 3CXPhone for Windows client notifies the entire caller number. It should be the plugin implementation which is filtering the last N digits... You need to check the code you created.

Kind regards.
Ernesto.

 

[techdummy]

Hi @techdummy,

The 3CXPhone for Windows client notifies the entire caller number. It should be the plugin implementation which is filtering the last N digits... You need to check the code you created.

Kind regards.
Ernesto.

Thank you for the reply @edossantos
It is not just the number, we are not able to see any details either once the popup comes.

 

[edossantos]

Can you share a screenshot of what you see? You created a custom plugin for CRM integration?

 

[techdummy]

Can you share a screenshot of what you see? You created a custom plugin for CRM integration?

Thank you but we have figured out the issue.
In 3cx softphone,
Advanced settings > Intergration > General > "Maximum digit length to compare", was set to default value of 7, and hence it was showing up only the last 7 digits or characters.
We changed it to the required value and it works like a charm!
Thanks everyone. Cheers!