Issue with Scanning QR code for iPhone

[Kwang Mien]

Hi All,

We are using 3cx Version 18 Update 9

Currently, we have a number of users on iPhone who are not able to scan the QR code on their 3cx portal. The error is SSL error as shown below.



They tested both on their office Wifi and 4G, but have the same issue. The iPhone used are

iPhone 13 Pro Max, iOS version 17.3.1.
iPhone 14 Pro, iOS version 17.3.1.
iPhone 12 Pro Max, iOS version is 17.2.1

Can anyone advise how to resolve this issue ?

Is there an alternative way to configure the 3cx account in iOS besides using the QR code ?

Thanks

Regards
Kwang Mien

 

[OlegR_3CX]

@Kwang Mien Hi there.
Are you using your own FQDN and SSL certificates?

Thank you

 

[Kwang Mien]

@Kwang Mien Hi there.
Are you using your own FQDN and SSL certificates?

Thank you

Hi Oleg,

We have worked on this issue in a separate support thread. We are using our FQDN and SSL certificates.

 

[OlegR_3CX]

I have got back to you in the support ticket.

 

[Kwang Mien]

I have got back to you in the support ticket.

Ok. noted. Thanks

 

[OlegR_3CX]

Let us know if it was an intermediate certificate issue in your case that was not allowed to provision.