My customer is using the 3CX client as her phone with a Sennheiser D10 USB Wireless headset.
We have updated firmware on the headset and are using the latest versions of the Sennheiser software and plugin.
PC OS: Windows 10 Pro
3CX 15.5 SP2
She's having an issue where she can't answer calls with the answer button on the headset.
It works ok for external calls, but does not work for internal calls or calls that are transferred to her.
We've tried everything we can think of, but nothing seems to work.
We've replaced the headset, tried it on different PC's (even upgraded her to Win10 from Win7).
Is this an issue anyone has seen before?
Anything else we should test?
Thanks,
Marc
We have updated firmware on the headset and are using the latest versions of the Sennheiser software and plugin.
PC OS: Windows 10 Pro
3CX 15.5 SP2
She's having an issue where she can't answer calls with the answer button on the headset.
It works ok for external calls, but does not work for internal calls or calls that are transferred to her.
We've tried everything we can think of, but nothing seems to work.
We've replaced the headset, tried it on different PC's (even upgraded her to Win10 from Win7).
Is this an issue anyone has seen before?
Anything else we should test?
Thanks,
Marc
