Issue with the Retriever button for Voicemail.

[AlieChris]

Dear 3CX Team,

We have an issue with the button for Voicemail.
For all extensions and phones (Snom 710), when a user have a new voicemail, the button is not red directly, but after a long time.

Can you tell me if a configuration or option exist on 3CX server (15.5) to fix this issue?

Best regards,

Aliechris

 

[YiannisH_3CX]

Hello @AlieChris

Is the issue only with the button on the phone? What happens if you enable the option so the users receive an email for voicemail? Does that arrive on time?
Also what PBX version are you running? You can see the exact build number on the Dashboard under the information column.

 

[AlieChris]

Dear Yiannish,

The email option is enbale and the user receive the email notification after a long time.
The version is 15.5.3849.1.

Best, Aliechris

 

[YiannisH_3CX]

The first thing i would recommend is upgrading the system to the latest service pack as many optimisations are included that might help with your issue. Upgrade to service pack 5 and let us know if the issue can be replicated.

 

[AlieChris]

Dear YiannisH,

An upgrade of teh server 3CX is planned.
We will do that and let you know if the issue is fixed.

Best, Aliechris

 

[YiannisH_3CX]

An upgrade of teh server 3CX is planned.
We will do that and let you know if the issue is fixed.

Please let us know if further assistance is required.