Issues with 3cxPhone SP3 and CRM Outlook

[rudolf5]

Hello,

I updated to 3cxPhone SP3 (12.0.35517.0) and 3CX CRM Integration with aktivated Outlook plugin.

I start a new call via right click on the contact "Call via 3cx PBX" choosing the right number. After that the 3cxPhone starts calling with the same number on 2 Lines and the first digit (normaly 0) is cropped).
Starting a Call via the TAPI Driver isnt creating this issue, but its not allowed to make a call with a number including international dialing prefix (e.g. +49 160.... is not allowed).
Allowed is dialing in the format 0049 160...

Is there a fix for this problem? Anybody else got these problems?

Client
OS: Windows 8.1, Outlook 2007
Server:
PBX: V12 SP3

mfg
Tobias Kühn

 

[eagle2]

Do you have an outbound rule for numbers starting with '+' ?

 

[rudolf5]

When i call the number manually with the dialpad (eg. +49160......) an outgoing call is no problem.
It Seems to be a TAPI Problem. Even Brackets in the number ( +49 (0911) ....) is problem and causes in a Error Message: "The Number contains invalid Chars or the format is not correct"

 

[AndreasP_3CX]

Hi rudolf5,

we added some fixed to the CRM that should rectify your issues, please download the updated CRM from here http://downloads.3cx.com/downloads/3CXCRM12.exe . If your issues persist please let us know.

Best Regards

 

[rudolf5]

Hi Andreas,
Thank you for the fast response & Bugfix.
It works! 3cx starts the call with 1 Line.

Best Regards
Tobias Kühn