Issues with automatic restore feature

[User3Inc]

We have two 3CX servers with the Enterprise license. One is a passive backup server and the other is our active primary server.

Our primary server does a nightly backup at midnight, then we had an automatic restore scheduled on our passive backup server.

The issue is, when we tick the "Do not start services after restore" it doesnt do the next scheduled restore. We want it to do an automatic restore every night to keep the servers in as sync as possible.


The issue with not selecting "Do not start services after restore" is that our daily reports get sent from both servers via email. This causes confusion, as one email link wont be accessible, as it would be from the passive server not the primary.


Is this expected behaviour? If not, how would we fix this? Is there a particular service that handles the restores/backups? Is it possible to enable just that service but keep the others disabled so automatic daily reports dont go out from the passive server?

 

[SweetAction]

It is expected if you have "Do not start services after restore" checked that Scheduled Restores will work. Meaning that you are experiencing a bug/issue in your setup.

Having not run into this before, I don't know which logs contain what you need to troubleshoot, but I'd download and read every one of them - it's probably the 3cxSystemService.log if I had to guess.