backup and restore

  1. Backup Restore Fails Between Identical 3CX Versions During License Migration

    Hi everyone, We're attempting to migrate our existing 3CX installation to a new license as advised by our 3CX partner. Our environment: Source version: 3CX v20.0.9.995 Target version: 3CX v20.0.9.995 Backup created immediately before migration Backup file successfully generated and contains...
    • vikassr
    • Thread
    • backup and restore backup failure
    • Replies: 7
    • Forum: Windows

  2. 3CX migration questions

    I need to migrate our 3CX install from one VM to a new one so I can set a new password. To try and minimise downtime as much as possible (we are 24/7, 365) I was planning to have the new VM basically setup and ready to go waiting on the restore backup screen so I can save a backup from our...
    • ASTERHC
    • Thread
    • backup and restore backup restore restore restore backup restore to new instance
    • Replies: 4
    • Forum: Phone System / PBX
  3. Harjeet

    Solved Backup Restore Time

    Hello Guys I am working on a creating a new PBX (on Prem, a VM on Hyper V host) from a backup file "18GB Uncompressed". downloaded linux ISO from portal and created new VM on hyperv , followed Web Wizard to setup PBX and selected option restore from back up. pointed to backup file, it...

  4. Restore from Backup Notification Feedback

    Less of a functionality issue, but just reporting this. When a restore from backup is completed and there's errors you get this notification The "You can now access" has thrown me a couple of time when I've skimmed thinking the restore was all good, when in fact it failed. In future updates...

  5. Error restoring backup - Invalid Reply (OperatorExtension)

    I am trying to restore a backup from a V20 system on a newly installed V20 system. But I keep getting "Invalid Backup: Invalid Reply (OperatorExtension)". What could cause this?

  6. Change FQDN on v20

    Good day. Could you please support me with procedure need to pass for change FQDN As i understand i need to make: 1. Backup of current installation but without FQDN and License information. V20 doesn't give a chance to choice what user want to backup ( i can choice only , Do i need a...

  7. Backup restore doesn't restore recording files

    Have 2 same spec machines. Trying to restore backup done on one of it, but noticed everything is being restored (inc. chat files) but not files with voice recordings. /Message says restore completed successfully/ (Ofc during backup procedure we have marked it should contain recordings. Also...

  8. Backup & Restore

    Hi Team 3cx, I created a backup and set a password but i forgot the password . Can anyone help me ?

  9. Feature request - M365/Onedrive as backup location option

    Currently, Google Drive is listed as an option for a hosted 3cx backup location, along with FTP, etc. However, we're in the M365 ecosystem; has there been any thought towards adding OneDrive as an available backup option as well?
    • slightlyevolved
    • Thread
    • backup backup 3cx network share backup and restore backup google drive backups m365 onedrive
    • Replies: 2
    • Forum: Phone System / PBX

  10. Issues with automatic restore feature

    We have two 3CX servers with the Enterprise license. One is a passive backup server and the other is our active primary server. Our primary server does a nightly backup at midnight, then we had an automatic restore scheduled on our passive backup server. The issue is, when we tick the "Do not...

  11. Creating whatsapp backup and Monitoring chats as manager

    Hi! Is it possible to export the chat data that accumulates over time in whatsapp via the integration with 3CX? or perhaps is it possible to create a backup of the data so that in case of an accident we still can recover it? Also, is it possible to see whatsapp conversations that occur between...
    • amahbub
    • Thread
    • backup and restore export data monitor chat monitor whatsapp chat whatsapp
    • Replies: 8
    • Forum: WhatsApp

  12. 3CX Backup, missing operator email

    Hi, I have a major problem where I need to restore from backup but I'm getting the error below regarding the operator email not been present in the backup zip file. Is there any way I can amend the backup file to add the operator email. I cant log back into the old PBX as its dead, hence the...

  13. Migrating Hyper-V 3cx instance from backup to Azure VM

    Hello All, Hopefully I'm posting in the correct category. Apologies if that's not the case. Wanted to ask if anyone has come across an issue we're having with one of our deployments. We have a Hyper-V instance of 3cx running on prem. All is well there and the system works fine. We are...
    • drb
    • Thread
    • azure 3cx backup and restore hyper v hyper-v
    • Replies: 6
    • Forum: Phone System / PBX

  14. Solved Migrating from Windows 2012 R2 + 3CX 16 to Windows 2019 + 3CX 18

    Hi all! I've been reading a lot of posts on this but I'm still unclear of a few things that weren't covered on other posts, I haven't had the best luck by any means on restoring things in the past even simply moving from hardware to hardware using the same Ver 16! The versions needed to...
    • AlexanderZ
    • Thread
    • backup and restore migrate with fqdn upgrade 16 to 18 windows migration
    • Replies: 16
    • Forum: Phone System / PBX
  15. mcbsystems

    Solved Re-enable backup success messages

    Thought I'd document this since it took quite a while to find today. In version 16, you would get an email every day confirming that the backup is successful. If you upgrade to version 18, the success emails stop. I know a lot of people were clamoring for no more success emails. I prefer to...
  16. kinetix

    Restoring V16 to V18

    Can you tell me if I am missing something? We have done dozens of V16 to v18 upgrades now. It seems each upgrade results in the AUTOMATIC BACKUPS being DISABLED and we need to go back into the Management Console, and re-enable the option. Is this intentional and I am missing the reasoning...
    • kinetix
    • Thread
    • automatic backup backup backup and restore restore upgrade to v18
    • Replies: 4
    • Forum: Phone System / PBX

  17. "FTP server Fail Delete Clinet"

    Hi everyone, i have problem FTP server. I'm connecting FTP server but Backup Schedule didn't working. I'm looking Debain logs, PLS Help me. Fri Sep 10 16:56:00 2021 [pid 13766] CONNECT: Client "172.16.1.88" Fri Sep 10 16:56:00 2021 [pid 13765] [3cxftpuser] OK LOGIN: Client "172.16.1.88" Fri Sep...
  18. TLCtech

    Automatic Back Up not working

    3CX Version, e.g. Standard Annual 18.0.1880 Server OS, Raspberry Pi 4 3cx hosted locally Provisioning Method: Local Trunk Provider: Call Centric Has the Firewall Checker passed: YES Are custom Phone Templates being used: NO This was happening before the update but let me explain the issue. I...
  19. Gilroy

    Backup Files Inclusion

    Hi, Hope you guys are well. I'm just wondering if you have a list of things that are included in the backup file aside from what is mentioned in the tool itself. Currently, what we know is: - License Key Information, FQDN & Conference - Custom Templates, Logos, Firmwares and Faxes - Voicemails...

  20. Scheduled Backup Failed

    Lateley I get this error when 3CX (running in the cloud) is trying to make a backup on our FTP server : Your 3CX backup failed due to the following reason(s): System.TimeoutException: Timed out trying to connect! at FluentFTP.FtpSocketStream.Connect(String host, Int32 port, FtpIpVersion...
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