Issues with Call Flows and Digital Receptionists in v20

[UAC]

Hello,

We recently discovered that the Call Flows would only transfer calls intermittently. We used the CFD extensively and enjoyed the features it provided, but rather than try to debug the v20 issues we decided to switch to using multiple Digital Receptionist extensions.

The Digital Receptionist works okay for our needs, but it doesn't seem to be honoring the office hours correctly. We have two different prompts at two different extensions based on whether the office is open or closed. If we can the Open Digital Receptionist directly, it honors the office hours and automatically routes the call to the Closed Digital Receptionist. Unfortunately if we call the DID's assigned to the Open Digital Receptionist, it just plays the Open Digital Receptionist and does not route the call to the closed extension. Is there a workaround or fix for this behavior?

Thanks!

 

[UAC]

It seems like the Digital Receptionist in v20 has intermittent issues too. Occasionally it works, but generally it refuses to transfer calls to our ring group. We have customers unable to reach us.

 

[UAC]

Looks like this issue with the call flow and digital receptionist issues might have something to do with the failover server. We tried assigning the DID's to the ring group and the IVR continued to answer the calls. Shutting down the supposedly non-active server makes the IVR work correctly... I suspect the backup server isn't going into a "passive" state.