Issues with M-Net SIP outgoing caller ID

[noobienat0r]

Hello,

we switched to m-net sip. Everything is working fine except outgoing caller id. its always unknown/anonymous caller id.
I already setup outbound caller id for each extension and each phone, to a primary phone number. I tried to change the outbound parameters at sip trunk configuration, but nothing changed, its still unknown caller id

Please help

 

[cobaltit]

Have you tried talking to m-net sip to see why that is happening?

 

[noobienat0r]

they told me that on their side everything is fine

 

[cobaltit]

And they are correct. But you aren't asking the right questions. The question is where are they looking for caller-id. Caller-id can be sent in a number of fields so you need to find out which one they are looking for.

 

[noobienat0r]

ok, i will call them in which field they are looking for the caller id

 

[cobaltit]

Once they do, as long as it's one of the fields on the outbound parameters tab it's merely a matter of changing that to reflect your desired caller-id.

 

[YiannisH_3CX]

Hi @noobienat0r

As m-net is a supported provider make sure you are using the default template included in the PBX. Outbound caller ID should work with the preset settings.