It appears that the admin option has now disappeared completely.

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chrisjako

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I'm the system owner,

Earlier today, I had admin access to reconfigure a new phone. However, it's concerning that the admin option has now completely disappeared. Can anyone provide some advice? We're experiencing issues with V20, and both my team and I are quite unhappy with it.
 
Do you maybe have console restrictions limiting access by IP address?

v20 is beta, I'd expect some rough edges.
 
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Because I don't work for 3CX anymore, I can say things that an official employee cannot. Frankly, I am always shocked that someone would move a production (or important) phone system over to a early beta of 3CX and then complain when things are not working entirely as you expected...after all, isn't that the definition, purpose, and expectation of "beta" -- to get an early look at a work in progress?

It is fair to report issues and discuss challenges, and even offer some ideas for improvements, but to be "quite unhappy with it" just doesn't seem reasonable or logical. If you want a fully tested and vetted version of 3CX, then wait for the production release. If you have suggestions for improvements, then share your ideas.

Somewhere around V18 SP7a 3CX started REQUIRING us to assign the SYSTEM OWNER rights to at least one extension. Clearly this was in preparation for eliminating the previous "admin" user approach in favor of assigning these rights to an extension (or several extensions). This is, in my opinion, an appropriate simplification of the 3CX code and allows them to leverage the new security measures already incorporated into extension passwords (hashed passwords). If you are surprised that the admin user is gone, then you have not been paying attention.

If you are having security issues, then login with one of the extensions you designated as a SYSTEM OWNER, and then assign the appropriate rights to the other extensions. If you are having trouble doing that, then we can discuss your specific challenges and see if we can offer some reasonable suggestions.
 
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as mentioned in my OP, i am logged in as system owner, read the post before going on a full karen rant
 
Thanks, my ISP has changed my IP desipte the fact that I pay for a business reserved IP, this was the issue
 
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Nowhere in your initial post did you mention anything descriptive that would give technical support any idea or direction as to where to start to help you.. In future, and to help us help you (and so you get a solution faster) can you please give more information on what isnt working and what you've been trying? "we have issues and were unhappy" isnt very helpful..
 
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