IVR Authentication, Database Dipping & Call Routing

[rsaxe17]

Hello Forum Members,

Can the platform capture DTMF input from a caller, then process the input via backend database and if successful, perform call routing to appropriate queue ?

To give more context, consider scenario :
A caller calls into a phone banking company. The IVR prompts to enter account number. The DTMF is captured and processed by a SQL database. IF account matches,then call is transferred or further menu options are played, otherwise caller is prompted again to enter account number. After a total of 3 tries, call is disconnected.


Thanks,

 

[rsaxe17]

HI Members,

I think 3CX Voice Application Designer is what I need ! Am I correct ?

I still have to explore VAD to figure out the possibilities... but in the interim, is it possible to transfer customer context (details captured via IVR/Backend db) to 3CX client ?
Would a third party custom application be required to achieve this ?

Thanks,

 

[CentrexJ]

Yes the VAD will do what you need.