IVR problem on fresh install

[Vic D'Elfant]

Hi all,

We are evaluating the 3CX Phone System for our business and are very charmed by its interface and easy setup. We have added a few extensions and linked those to our Aastra IP phones, and added an outbound number we have with 3rd party VoIP provider to test things. Inbound calls, outbound calls, transferring cals, music on hold... everything works.

The problem occurs when we try using the voicemail or digital receptionist. We get routed to the voicemail agent and then hear a voice saying "An error quit an IVR session, sorry" - then get disconnected. We activated debug logging and this is what's happening, although I more or less hoped to see a few lines telling what's actually going wrong:

12:22:22.337  [CM503008]: Call(1): Call is terminated
12:22:16.618  Session 51 of leg C:1.1 is confirmed
12:22:16.493  [CM503007]: Call(1): Device joined: sip:[email protected]:40600;rinstance=272de672185ba091
12:22:16.493  [CM503007]: Call(1): Device joined: sip:[email protected]:5060
12:22:16.478  [MS210003] C:1.1:Answer provided. Connection(transcoding mode[unsecure]):xxxxxxxxx:9000(9001)
12:22:16.478  [MS210001] C:1.2:Answer received. RTP connection[unsecure]: 127.0.0.1:40610(40611)
12:22:16.478  Remote SDP is set for legC:1.2
12:22:16.478  [CM505001]: Ext.999: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:[email protected]:5060]
12:22:16.478  [CM503002]: Call(1): Alerting sip:[email protected]:40600;rinstance=272de672185ba091
12:22:16.337  [CM503025]: Call(1): Calling Ext:Ext.999@[Dev:sip:[email protected]:40600;rinstance=272de672185ba091]
12:22:16.337  [MS210002] C:1.2:Offer provided. Connection(transcoding mode): 127.0.0.1:7000(7001)
12:22:16.322  [CM503004]: Call(1): Route 1: Ext:Ext.999@[Dev:sip:[email protected]:40600;rinstance=272de672185ba091]
12:22:16.322  [CM503010]: Making route(s) to <sip:100@xxxxxxxxx:5060;user=vmail>
12:22:16.322  [MS210000] C:1.1:Offer received. RTP connection: xxxxxxxxx:19740(19741)
12:22:16.306  Remote SDP is set for legC:1.1
12:22:16.306  [CM505003]: Provider:[3rd party VoIP provider] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [xxxxxxxxx] PBX contact: [sip:3555@xxxxxxxxx:5060]
12:22:16.306  [CM503001]: Call(1): Incoming call from xxxxxxxxx @(Ln.10000@3rd party VoIP provider) to <sip:100@xxxxxxxxx:5060;user=vmail>
12:22:16.291  [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to VM:100

We're running the latest version of 3CX Phone System on a fresh install of Windows Server 2008 R2, with Desktop Experience and all enabled. Any clues?

 

[smert]

I forund that on 2008 server I switched ivr website from 3cx pool to DefaultPool and ivr error went away, still have intermittent config server not connected error,but i will tackleit later.

 

[nb]

Hi - related to problems in R2: Check IIS on Windows 2008 R2 systems.

Open Inetmgr and open the IVR websites.
Check one simple thing - Do you see MIME TYPES THERE? If you do not, then uninstall 3CX. remove IIS role.
Restart
Then add IIS role again and leave everything default.
Install 3CX and you should be ok.

Another good point mentioned is the 3CX Application pool.


On windows R2, adding the IIS role created some hassle for us as well (It was officially released last week right?). This is why we said that it was not 100% ready. We encountered various errors too.

There is a good article on the wiki named troubleshooting Error in the IVR.

http://wiki.3cx.com/documentation/troubleshooting/troubleshooting-ivr-errors

In R2, we found that removing the role and adding it again gets everything working.