IVR recording wont save

[ZenMasta]

I had made a recording prior using 3cx console I specified a file name (no file extension though) then I entered 101 as my extension. I got the call and proceeded to record my message. I verified the message and hit pound to save. But when I go back to the console and hit the play button it says the file doesn't exist, also there is no message on an inbound call either.

What do I do?

 

[SY]

IVR asks "Press 0 to save message..." Why do you press #?

 

[ZenMasta]

It's # to end the recording and 0to save which I did, I just forgot the sequence when I posted as I wasn't on the line with IVR at the time of writing.

However I tried again and same thing.

I checked C:\ProgramData\3CX\Data\Ivr\Prompts

and I can see the first wav I created and the one I just did

I realized my problem. I thought after making the recording it would automatically apply it tothe IVR. But it did not, so I clicked the add button

It's working, woot!