IVR - Voice Input

[james_tech]

Hi there,

I am looking to develop an IVR with voice input, such as it will ask which department I'd want to speak too and I say "Support" or "Sales", and it would route me correctly.

Please could you let me know how this is possible, as I can see the Voice Input but it only has two exit points.

Thanks

 

[Evolute IT]

You need to route yourself in the branches. It won't create branches for each destination.

Do you know how to use the CFD?

 

[james_tech]

Sorry, what do you mean regarding routing yourself in the branches? Can you show an example please.

Yes, I have some experience creating CFDs.

 

[edossantos]

You need to use a Create a Condition component to check the DictionaryMatch property. This property will give you the matched dictionary entry. So, you should configure your Voice Input component with dictionary entries, as follows:


Then you can check if the user said "Sales" as follows:
EQUAL(VoiceInputComponent.DictionaryMatch,"Sales")