IVR Whatsapp

[Alfredo Lemos]

One of the functions most used by customers using omnichannel solutions is IVR on Whatsapp.

This way, it possible to create a pre-service tree (IVR) on Whatsapp so that the customer can choose the sector they want to speak to?

For example:

Welcome to company Y

Select the option:

1 commercial
2 support

 

[Alejandro_3CX]

Hi Alfredo, I'm afraid this is not possible, you are talking about a chatbot but whatsapp messages are intended to be forwarded using a user extension or call queue so the agents can take these messages, feel free to use the forum ideas

Incoming calls from your voip provider then can be forwarded to a digital receptionist for this purpose.

 

[Alfredo Lemos]

Hy Alejandro,

Thank you for the answer!

 

[Alejandro_3CX]

you are welcome!