Jabra Headset not working?

[Stephano]

Hi
Can i please get some help?
We have a Jabra Evolve 40 MS Stereo Headset Head-band 3.5 mm connector Black (6399-823-109)
That just does not want to work in 3cx APP or Web portal. Tested on another machine and it works perfect.
Replicated the settings back to the other machine, still not working.
Tried through USB and 3.5mm headphone jack not working. All other audio streaming platforms work ie Teams, Youtube and so just not 3cx
It's a Windows 10 Pro HP ProDesk 400 G5 MT
Windows is updated and restarted machine many times
Tried it without Jabra software and with Jabra software.
Disabled Headset integration and enabled it within 3cx
Removed USB driver and reinstalled it.
Just not having any luck.

 

[JohnS_3CX]

Hi,

3CX will practically accept any device Windows presents to it, and doesn't matter if it is from Jabra or any other manufacturer, wired, wireless etc.

You do have to go in the 3CX desktop app settings and make sure you selected your device under Audio / Video of course.


And in Windows, the microphone privacy settings should be set to "ON" so the desktop app can access the mic.



That's pretty much it, the rest is down to your individual PC settings/environment, stuff that the app has no control over.

 

[Stephano]

Hi John

Thank you for your reply, it is much appreciated.

Thats just it we have configured the audio settings in the APP aswell as in the Web portal.
There is no sound coming through the headset.
Can you please share more insight into this?

I will be sure to check windows privacy settings for the mic and possible any other privacy settings

 

[JohnS_3CX]

Just to make sure it's not some issue with the specific PC you were using, I would also suggest to maybe plug the headset into another PC and log into your web client from there.


1. Ensure this is selected in your webclient


2. In the address bar, click the lock and confirm the site has the right permissions
(it will ask you anyway the first time you make a call)



So check and see if it works on another PC and we can take it from there.

In addition, if you have some other headset you can also try that too.

 

[Stephano]

Hi John

Thanks alot, i will definitely look into this and hopefully that will sort it out.

 

[soe thu ya lin]

Dear All
Let me ask one question about noise cancelling in this post?
which headphone brand did you recommend to use with 3cx softphone ( 3CXPhone for Windows : 16.0.2.81) and 3CX Desktop App ( 18.10.461)?
The main purpose is for noise cancelling.

Thanks