Jumblo sip trunk not working

[Hafies]

Hi all,

Recently i have installed thee phone system.
I have configured 4 trunks inbound en 3 outbound trunks.

The outbound trunk are not working, system is reporting registered, but cannot make any calls
The providers are Jumblo, Voipbuster and voipwise.

Who can tell me the settings for these providers. It was working 1 day, and the next day it din't worked anymore.
I have tried severall settings. But keep getting this problem. Keep geting an timeout.

Please help.

Regards Hafies.

 

[leejor]

Post a 3CX server log of some of the failed call attempts. XXX out part of your public IP.

 

[Hafies]

Hi Leejor,

This is the server log:

01:03:10.671|.\Registrar.cpp(773)|Log2|Registrar|ClientRegs::Register:[CM504003]: Sent registration request for 10016@Jumblo2<br>
01:03:52.953|.\CallCtrl.cpp(330)|Log2||CallCtrl:nIncomingCall:[CM503001]: Call(5): Incoming call from Ext.107 to <sip:[email protected]:5060><br>
01:03:52.953|.\CallCtrl.cpp(508)|Log3||CallCtrl:nSelectRouteReq:[CM503010]: Making route(s) to <sip:[email protected]:5060><br>
01:03:52.953|.\Line.cpp(975)|Error1||Line::Line:[CM303003]: There are no available outbound lines on gateway Jumblo2 at this time.<br>
01:03:52.953|.\CallCtrl.cpp(680)|Log2||CallCtrl:nSelectRouteReq:[CM503026]: Call(5): Target is not available: VoIPline:0643xxxxxx dialed on (AnyLine@Jumblo2)<br>
01:03:52.953|.\Line.cpp(975)|Error1||Line::Line:[CM303003]: There are no available outbound lines on gateway Jumblo2 at this time.<br>
01:03:52.953|.\CallCtrl.cpp(680)|Log2||CallCtrl:nSelectRouteReq:[CM503026]: Call(5): Target is not available: VoIPline:0643xxxxxx dialed on (AnyLine@Jumblo2)<br>
01:03:52.953|.\Call.cpp(1054)|Log2||Call::RouteFailed:[CM503016]: Call(5): Attempt to reach <sip:[email protected]:5060> failed. Reason: Temporarily Unavailable<br>
01:03:52.953|.\Call.cpp(1054)|Log2||Call::RouteFailed:[CM503016]: Call(5): Attempt to reach <sip:[email protected]:5060> failed. Reason: Temporarily Unavailable<br>
01:03:52.953|.\Call.cpp(600)|Log2||Call:oEndCall:[CM503020]: Normal call termination. Reason: Not available<br>
01:05:47.156|.\Registrar.cpp(602)|Log2|Registrar|ClientRegs:nFailure:[CM504005]: Registration failed for: 10016@Jumblo2; Cause: 408 Request Timeout; internal<br>
01:05:47.156|.\Registrar.cpp(612)|Log2|Registrar|ClientRegs:nFailure:[CM504007]: Next attempt to register 10016@Jumblo2 is scheduled in 10 minutes<br>
01:08:36.890|.\CallCtrl.cpp(330)|Log2||CallCtrl:nIncomingCall:[CM503001]: Call(6): Incoming call from Ext.107 to <sip:[email protected]:5060><br>
01:08:36.906|.\Extension.cpp(1406)|Log3||Extension:rintEndpointInfo:[CM505001]: Ext.107: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 5.0.14900.0] PBX contact: [sip:[email protected]:5060]<br>
01:08:36.906|.\CallCtrl.cpp(508)|Log3||CallCtrl:nSelectRouteReq:[CM503010]: Making route(s) to <sip:[email protected]:5060><br>
01:08:36.906|.\CallCtrl.cpp(674)|Log2||CallCtrl:nSelectRouteReq:[CM503004]: Call(6): Route 1: VoIPline:0643xxxxxx@(Ln.10015@Jumblo)@[Dev:sip:[email protected]:5060]<br>
01:08:36.906|.\CallCtrl.cpp(674)|Log2||CallCtrl:nSelectRouteReq:[CM503004]: Call(6): Route 2: VoIPline:0643xxxxxx@(Ln.10015@Jumblo)@[Dev:sip:[email protected]:5060]<br>
01:08:36.953|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(6): Calling VoIPline:0643xxxxxx@(Ln.10015@Jumblo)@[Dev:sip:[email protected]:5060]<br>
01:08:42.671|.\Call.cpp(42)|Log3||??:Currently active calls - 1: [6]<br>
01:09:09.062|.\CallLeg.cpp(326)|Log2||CallLeg:nFailure:[CM503003]: Call(6): Call to sip:[email protected]:5060 has failed; Cause: 408 Request Timeout; internal<br>
01:09:09.062|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(6): Calling VoIPline:0643xxxxxx@(Ln.10015@Jumblo)@[Dev:sip:[email protected]:5060]<br>
01:09:09.265|.\Call.cpp(1341)|Log2||Call::Terminate:[CM503008]: Call(6): Call is terminated<br>



And i am also getting this on the server event log:

Registration at Jumblo2 has failed. Destination (sip:[email protected]:5060) is not reachable, DNS error resolving FQDN, or service is not available.

This when i setup the Generic Voip Provider, when setting op with the Generic SIP trunk account is registered, But cannot make any calls on both configurations. I am also using 4 BudgetPhone account these are working fine. Inbound and outbound. So there is no problem with the firewall.

I am hoping you can help me.

Best regards,

Hafies.

 

[Hafies]

Update,

I have reinstalled the system, put back an backup.
Configuration: 2 network adapters, 1x local lan, 1x internet ISP
Internet is directly connected with the modem and is DMZ. No firewall installed.

Still the same problem. Cannot connect with any of the betamax providers.

Internal is working fine.

Regards Hafies.