Just about to go live

[Jazzar]

Hi All
I'm just about to go live with m 3cx system just waiting on a ported number. I have been experimenting with a couple of my SPA942 phones trying things out. I read alot in the forums regarding Call Parking, it seem to be a bit complicated and not easy for users to use. I know there is a new "operator panel " in development, which may help with this, however has anyone any more information anyone could give me on this function.
thanks
Jim

 

[DXS_Matt]

Jim, are you looking for information on the new Operator Panel or the usage of Call Parking / Pickup?

You can read Nick's post on the new operator panel here... http://www.nickonit.com/2009/01/3cx-assistant-preview.html

Beyond that, call parking and pickup is a relatively painless process.
Once I park a call by using *0(1-9), usually I will IM or page the person the call is for and tell them that they have a call parked on 1 through 9
They then dial *1(1-9) depending on the parking lot that the call is parked on.

Pretty straight forward, and once a little training is done, users get it pretty quickly.

Let me know if you need any more assistance.

Matt