Keep a queue OPEN without agents.

[ORComm]

We have done the Ghost agent thing but it's just hammering the system. trying to make tens of thousands of calls. ANY Other OPTIONS???

 

[fxbastler]

Hello @ORComm at first,

I know how to keep a queue open without a real person as agent. But I don't really know enough about it and so I have to ask:
What exactly is a ghost agent?
What exactly is the problem with that?

 

[Alphabetic]

Its likely set to "ring mobile simultaneously" which keeps the agent alive. Unfortunately, 3CX isnt designed to keep a queue open without anyone present, this is the only way to keep it open.

 

[ORComm]

Its likely set to "ring mobile simultaneously" which keeps the agent alive. Unfortunately, 3CX isnt designed to keep a queue open without anyone present, this is the only way to keep it open.

That is correct, this queue is experiencing strange behaviors like calls going missing in logs and not being recorded like 1% of the time. it looks like. This queue is the only one setup like this and not sure if this is causing issues with 3CX "Freaking" out trying to track this call that has 1000's of polling requests on it.

 

[Alphabetic]

yeah unfortunately, doing this will flood your call reports with the calls. Isnt an issue if you're not stat tracking but its a nightmare if you are.