Keep Critical 3CX Extensions Always Available

[Kevin Attard Compagno]

Prevent accidental DND, remove hidden status triggers and add a safe recovery path.​

A reception desk, security point, nurse station or emergency line cannot quietly disappear from call routing because somebody tapped Do Not Disturb (DND). This creates a straightforward admin challenge: how can selected extensions remain available without...

Continue reading the Original Blog Post.

 

[pmterp]

I had not thought about using a Ring Group. That's an interesting approach. I have not tested but I'm wondering if you could set the DND behavior to forward to a RG and check that box. That way, internal calls to the user's extension would hit the DND, reroute, and come back through the RG.

We're using a separate service, Controvo, currently to set a mission critical extension back to Available ever hour programmatically.