Keep hitting user extension without calling

[EdenTek]

Hello,

I have just setup new 3CX 16SC, added Gradwell SIP
and every time I dial in I keep hitting users voicemail without it calling

I thought it could be office hours, that's ok
Extension looks ok
Thought it could be SIP but tried that in another 3CX setup and works fine

I see in logs it says this - could this be the issue



why would the only user created at the moment no be registered?





thanks for help

 

[YiannisH_3CX]

You need to enable notifications on the extensions. Just hit the bell icon on the webclient to enable notifications and the extension should appear as registered.

 

[edossantos_sipcaller]

Click on the Notification icon on the upper left corner of the Web Client. This way it will register and you will be able to receive calls.