Hi,
because there are so many.. problems/issues/bugs
i make a list here and hopefully it will be fixed as now we pay money for ai wich not work correctly.
1) Transfering calls from Reception AI to personal assistant ai. Reception keeps quit,, and no transfer made or message.. normally happens when the Assistant wants to send a message.
2) When after company opening hours the reception should only take messages and send them to chat or voice message to that department or forward to assistants
3) Ai reception,, never say goodbye or saying that it will transfer the call.. it just doing things without let the caller knowing that.
4) GPT-realtime = very expensive for calls.. there should be a mini version for small tasks.
5) There is no clear solution for "not" asking for the company name all the time
6) Mybe when a customer is calling from same phone number,, let the ai remember the name + company information when they left that information before in previouse calls
7) Transfering from reception to other departments/users takes sometimes very long time.. too long
8) Background noise.. will interrupt or give alot of problems during call,, the ai agent is not listening to specific voice but generall everything it hears also, cars/cats etc etc very big problem when people is calling when they have some background noise, for example at an office
9) AI Behaviour instructions mostly or completely not working.. also no manual how to train it properly.. on this moment only guessing without succes.
10) when asking for leaving a message to a direct user, it then after repeating it what it want to send to the user (name of extention) it will be silent suddenly
because there are so many.. problems/issues/bugs
i make a list here and hopefully it will be fixed as now we pay money for ai wich not work correctly.
1) Transfering calls from Reception AI to personal assistant ai. Reception keeps quit,, and no transfer made or message.. normally happens when the Assistant wants to send a message.
2) When after company opening hours the reception should only take messages and send them to chat or voice message to that department or forward to assistants
3) Ai reception,, never say goodbye or saying that it will transfer the call.. it just doing things without let the caller knowing that.
4) GPT-realtime = very expensive for calls.. there should be a mini version for small tasks.
5) There is no clear solution for "not" asking for the company name all the time
6) Mybe when a customer is calling from same phone number,, let the ai remember the name + company information when they left that information before in previouse calls
7) Transfering from reception to other departments/users takes sometimes very long time.. too long
8) Background noise.. will interrupt or give alot of problems during call,, the ai agent is not listening to specific voice but generall everything it hears also, cars/cats etc etc very big problem when people is calling when they have some background noise, for example at an office
9) AI Behaviour instructions mostly or completely not working.. also no manual how to train it properly.. on this moment only guessing without succes.
10) when asking for leaving a message to a direct user, it then after repeating it what it want to send to the user (name of extention) it will be silent suddenly
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