Large packet loss in 3cx hosted (WiFi phones)

[retniw18]

A few of my users are reporting some choppy calls. I've started monitoring the quality of the calls and see there is large packet loss, sometimes 4-5%. Any suggestions as to what might be causing this?

 

[SteveITS]

I would verify where the packet loss is...set up a "ping -n 600" to various destinations...the device's gateway, router WAN gateway, 8.8.8.8, 3CX server, etc. and see which if any show loss.

 

[BrunoI_3CX]

Could you please confirm whether the issue is only occurring when performing or receiving external calls? Or it also occurs when performing internal call between user extensions?

Can the issue be reproduced on demand or is it manifesting randomly?

 

[retniw18]

I think it must have been a wifi connectivity problem. Connecting via Ethernet seems to have fixed it. Thank you for your help.