Latest update broke provisioning on polycom IP550

[WSL]

Hi.

Anyone got any ideas on how to resolve this one?

After the last update, the polycom IP550 is freezing/rebooting every couple of hours. In 3CX I've deleted it and re-added it, I've reset the phone and reprovisioned it, but no luck.

When I drill into the phone's status menu, it specifies that there are:
- 'missing files, config.reverted'
- 'Errors Found: 242'
- 'Duplicate Parameters Found: 1'
There's also a red flashing light on the phone.

Prior to the update, the system was rock solid, no light on the phone etc.

The server is running on debian.

 

[smartsoft]

Has a solution been found for running Polycom 550/650's phones without phones locking over time on V15.5 ?

Does anyone have this working with no issue ?

 

[rayfield]

Are you still working with Polycom on this problem? I have a customer who's 670 is locking up, too, so I'm very interested in what Polycom comes up with.

John

Yes we had the same problem. 3CX support is very disappointing. Wouldn't give us the time of day and left us to deal with houndreds of broken phones. Good news is, we found the bug and we are working with Polycom on an engineering fix. While we replaced the Polycom 550 phones at the company we upgraded v15 3CX, we had houndreds of VVX500 Phones that were bad after the v15 upgrate. Our support case with Polycom is on the VVX500.

Here are the issues we had after finding the problem.

Poor 3CX rollback capability. We had trouble restoring a v15 backup to v14. I am guessing the backup database cannot go backwards. Could not use v14 as too much time had passed. I sort of laughed when 3CX put automatic updates as a feature. Russian roulette?

We were not able find 3CX server download for versions specific to v15 SP0, sp1, etc so that we could roll back to a previous version within the 15 version before the SP upgrade.

I agree with Smartsoft in his comment. He hit it on the head with "Crappy company culture". I don't call them anymore.

 

[smartsoft]

"so I'm very interested in what Polycom comes up with."

I'm interested in what 3CX comes up with considering they broke the integration.