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@ConceptsWeb you have 3 ways of opening the record via a click of a button as per the attached image.
1. When the call is incoming from a CRM contact via the (3CX) hyperlink
2. Once the call is Connected via the (3CX) hyperlink
3. When opening the Contact Card for that CRM contact via the (3CX) hyperlink

1. When the call is incoming from a CRM contact via the (3CX) hyperlink
2. Once the call is Connected via the (3CX) hyperlink
3. When opening the Contact Card for that CRM contact via the (3CX) hyperlink
