Today the 3CX app and web client only show queue status for queues a user is a member of and is logged into. A non-member sees no queue information at all, and there is no setting that makes the full queue list visible to everyone.
Our team uses queues to route callers, so staff who are not members of a queue still need the queue names and numbers to send a caller to the right place. That list is not visible to them in the phone system today.
Suggestion: add a per-queue or system-wide option that makes the full list of queues (name and number, and optionally live status) visible to all users in the app/web client, even when they are not members. This would let the whole team see where a caller can be sent.
Our team uses queues to route callers, so staff who are not members of a queue still need the queue names and numbers to send a caller to the right place. That list is not visible to them in the phone system today.
Suggestion: add a per-queue or system-wide option that makes the full list of queues (name and number, and optionally live status) visible to all users in the app/web client, even when they are not members. This would let the whole team see where a caller can be sent.
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