License downgrade from 16 to 8 simultaneous call for annual maintenance

[giox069]

Hi,
we have a Standard Perpetual license for 16 Simultaneous Calls.

Maintenance is expiring, and we would like to renew, but keeping only 8 simultaneous calls.

Is it possible to downgrade to 8 or should we pay the full 16 SC maintenance forever?

Thank you.

 

[cobaltit]

No direct downgrade that I'm aware of. You basically can continue to buy the maintenance for 16, buy a new 8 annual or perpetual license (you can swap keys now without reinstalling) or you can try a free key. Currently the free key gives you 16 SC for 1 year then downgrades to 4SC but I'm pretty sure I read that in v16 it will go to 8SC for the free key. Of course there are some features moving from STD to PRO in v16. Existing users are supposed to be grandfathered in but not sure if that means existing PAID users or all existing v15.5 users at the time v16 is released so that may be a bit of a gamble.

 

[countrycomp]

Contact 3CX helpdesk via email, [email protected] and they may be able to do this .

Hi,
we have a Standard Perpetual license for 16 Simultaneous Calls.

Maintenance is expiring, and we would like to renew, but keeping only 8 simultaneous calls.

Is it possible to downgrade to 8 or should we pay the full 16 SC maintenance forever?

Thank you.

 

[YiannisH_3CX]

Hello @giox069

I would recommend contacting our customer support team and let them know of the issue. You can use the form in the following link: https://www.3cx.com/company/contact/

 

[giox069]

Contact 3CX helpdesk via email, [email protected] and they may be able to do this .

I wrote an e-mail to [email protected], but I immediately received an automatic answer telling me that [email protected] address should be used only to answer to open ticket.
To open a new ticket, the e-mail provides a link to the 3CX Portal, but I cannot open ticket there, because they ask me to pay €75 to open a new ticket.

I already wasted a cople of hours to try to find a way to keep in touch with a licensing support without results. I'm also waiting for the same answer from two local resellers, but no answer in the last two week.

 

[giox069]

Hello @giox069

I would recommend contacting our customer support team and let them know of the issue. You can use the form in the following link: https://www.3cx.com/company/contact/

Ok, thank you for the link, I will try to contact them wia that form.

 

[cobaltit]

I already wasted a cople of hours to try to find a way to keep in touch with a licensing support without results. I'm also waiting for the same answer from two local resellers, but no answer in the last two week.

Normally I'd say you need to find better resellers/partners but I can say from first hand experience that partner support on non-standard licensing questions is meh. I had an issue with a customer that prepaid 2 years of maintenance then wanted to do a version upgrade and the portal wouldn't do it. Spent months trying to chase an answer out of 3CX and went all the way up to the VP of Sales. Never got it sorted out and never got the upgrade sale either...

I can say you definitely would have gotten regular updates from us though.

Good luck in your quest!