License Exceeded, The Caller's Perspective?

[Randall]

Anyone know what callers hear when all licenses are in use? Does the line still ring? Can they get into an IVR? I've never bumped into this question before.

Thanks!

 

[cobaltit]

You get a message saying 'License limit exceeded' or something to that effect. Not very professional. If you want to avoid that you can either purchased a higher limit license or set the trunk call limit lower than your license limit which should return a busy signal (depending on your provider).

 

[Randall]

Thanks!

 

[daktur]

You can change the audio file for license limit for something nicer like: please try again...

Good luck

 

[supplenta]

I downloaded an engaged tone file and I play that instead.