License information lost on 3CX 14 on W2k12R2 after reboot

[Willem Beulink]

Dear all,

We are using 3CX14 for 1,5 months now in our Educational Environment.
The installation has lost its license info twice now after a reboot because of Windows Updates.
It's only one of 9 schools now using 3CX. But nevertheless they will want to use more than 2 calls tomorrow.
And I don't want to repair this for the rest of my life .....

How can I make the license more "sticky".

Thanks in advance for any suggestions.

Willem

 

[complex1]

The installation has lost its license info twice now after a reboot because of Windows Updates.

Suppose the 3CX application is going up to run but the server internet interface is not yet available… 3CX can’t contact the license server and therefor lost the registration info.

What you can try is delay the 3CX services while the Windows server is booting and see what happens then.

 

[Willem Beulink]

I did try to restart all services on 3CX after finding the problem.
But that didn't give any change. Still unlicensed.
Server was than up for a few hours.
Problem is also that I don't have the license information so I have to wait for our provider/reseller.
Stupid no?

Willem

 

[craigreilly]

Surprised you do not have the license information handy...
It's rather important to keep this document.

 

[CentrexJ]

If you 3CX keeps dropping it's license you probably are running under a VM with a dynamic MAC address. Set this to static MAC address, re-activate your license and it should stop dropping your license key.