License key has been revoked and Commercial Keys cannot be replaced.

[kaiserh]

I've got a client's 3CX system that is in a difficult state. For some reason, although I was listed as the reseller in the 3CX console, it's not listed under my systems in the partner portal.
As such, I didn't get notification that the licensing expired earlier this year. Even though the licensing expired, it continued to run for some time... until now when it's stopped working.

I now can't seem to do anything to license it however.
It says the license key has been revoked


however I can't enter a new licence key as it then says that commercial keys cannot be replaced.

How do I get out of this bind?

 

[kaiserh]

Further to this, I can't renew the key either, this is in my distributor's portal – Cannot fetch key information from 3CX:

 

[paulodagraca]

Hello,l @kaiserh,

Did you try to contact 3CX ?
https://www.3cx.com/contact/

Paulo

 

[kaiserh]

I've reached out to them via the contact form, but I'm posting here in case anyone else can provide any insight into what might be going on.

 

[kaiserh]

Basically 3CX have said too bad, so sad.
Original licence has been deleted from their systems. Licence cannot be replaced with another commercial licence under any circumstances. Only solution is to wipe and reinstall.

 

[Madinsa]

Basically 3CX have said too bad, so sad.
Original licence has been deleted from their systems. Licence cannot be replaced with another commercial licence under any circumstances. Only solution is to wipe and reinstall.

Yup Basically you are screwed. I just spent almost 2 weeks in PBX hell with the same issue as I recently took over a PBX business that had the same issues. I have since migrated all the "revoked" 4SC licence's to a Multitenant.

Heads UP: You can also no longer downgrade a license and all trials start on 8SC and are NOT downgrade-able. You have to purchase a 4SC from the start. Also I was informed that 4SC will be discontinued shortly and also renewals of 4SC as well as purchases no longer count towards partner status.

When I had an official meeting with 3CX the message I was given was that they don't want small clients any more they are only interested in 8SC and above and you can be 100 guaranteed that in a very short while they will also discontinue 8SC and only want minimum 16SC clients.

I have been a client of 3CX since around 2012 but it does not make any difference with them if you are a client of 12+ years or 1 month, they are now only interested in going after BIG corporate clients that have hundreds of extensions and trunks.