License limit - cannot call in or out.

[spreaderman]

We have a paid enterprise license. It was working but over the last couple of weeks we are constantly getting emails from the server saying,

+++
Your 3CX license limit has been reached. This means that you cannot make any more calls at this time.

Active calls: [1152,1153,1154,1155,1159,1160] <--- these will change in each email

If you need a bigger license, to be able to make more simultaneous calls, contact your 3CX Partner.


If you do not have a 3CX Partner contact the 3CX Customer Service Team at [email protected].
+++

Phones are not used that much and today I notice no one is using the phone despite above message. On the dashboard I also see all green. We have 4 lines available. I rebooted the server but still have the same problem. This is urgent as our 10 extentions/ phones cannot be used. I get a voice recording saying licences exceed but, agian, no one is using the phone.

Some aditional info






When I click on the license, I do see this error though;



When I look in my dashboard on 3cx, I have two systems. One is AZRB-XXX-XXXX-XXXX and the other is 86CI-XXXX-XXXX-XXXX The license is for 3CX Enterprise (18.0) 4 SC and 86CI-XXXX-XXXX-XXXX. In the dropdown of this ticket, it is not listed though. AZRB-XXXX-XXXX-XXXX is listed. Maybe some bugs here??

 

[Guillaume Bourgeois]

We have a paid enterprise license. It was working but over the last couple of weeks we are constantly getting emails from the server saying,

+++
Your 3CX license limit has been reached. This means that you cannot make any more calls at this time.

Active calls: [1152,1153,1154,1155,1159,1160] <--- these will change in each email

If you need a bigger license, to be able to make more simultaneous calls, contact your 3CX Partner.


If you do not have a 3CX Partner contact the 3CX Customer Service Team at [email protected].
+++

Phones are not used that much and today I notice no one is using the phone despite above message. On the dashboard I also see all green. We have 4 lines available. I rebooted the server but still have the same problem. This is urgent as our 10 extentions/ phones cannot be used. I get a voice recording saying licences exceed but, agian, no one is using the phone.

Some aditional info


View attachment 37554

Also here is some additional info;
View attachment 37558


When I click on the license, I do see this error though;

View attachment 37556

When I look in my dashboard on 3cx, I have two systems. One is AZRB-XXX-XXXX-XXXX and the other is 86CI-XXXX-XXXX-XXXX The license is for 3CX Enterprise (18.0) 4 SC and 86CI-XXXX-XXXX-XXXX. In the dropdown of this ticket, it is not listed though. AZRB-XXXX-XXXX-XXXX is listed. Maybe some bugs here??

View attachment 37557

Hello ,

please start with a courtesy greeting. Let's remember that the community is voluntary, and we're pleased to assist you.

Regarding the licensing issue, you need to update your 3CX system to the latest version. This has been communicated through emails and the blog. See this:
https://www.3cx.com/blog/releases/v18-u8-final/
&
https://www.3cx.com/blog/releases/update-8b/


And for the « issue» with simultaneous calls, check in CallLogs...
If you don't see anything, check in Activity Logs and use the filters to analyze each call that was emailed to you.

 

[Guillaume Bourgeois]

Your post is in the wrong category.

Your installation type is "On Premise", not "SMB".
You can't change it now, but in the future, please post in the correct category.
Thx

 

[spreaderman]

Many thanks. I applied the hot fix and have located other threads with similiar issues. Some of the phones are back up but not all. Will try to reboot and troubleshoot those phones separately.

Well noted about the about the category for next time.

Thanks.