License limit problem

[IanD]

Hi,

We are getting license limit messages when we reach 5 or 6 simultaneous calls, even though we are should have 16. The message we get in the log (as well as an email) is:

[CM101006]: License Limit: Number of simultaneous calls covered by current license has been exceeded. Call(C:182) from Line:10002<<07**** has been rejected. Active calls: [178,179,180,181,182]

The dashboard only shows 4 or 5 calls in use, so I'm not sure why the system thinks we have reached our limit. We have been getting the problem since restoring our config onto a new server and adding a few extra extensions. We are running v15.5.15502 Standard edition with a 16 call limit. Any suggestions gratefully received!

 

[Saqqara]

Have you tried refreshing the license within Settings - License.

After refreshing, how many 'Simultaneous Calls' does it show

 

[IanD]

Have you tried refreshing the license within Settings - License.

After refreshing, how many 'Simultaneous Calls' does it show

Thanks for your reply. It's showing "Number of Simultaneous Calls: 16", which is what I would expect from our license.

 

[YiannisH_3CX]

Hello @IanD

Did you get any errors while refreshing the licence details? If not and you can still replicate the issue try to Edit your licence details and then click OK without making any changes. Try again and let us know if the issue can be replicated.

 

[IanD]

Hello @IanD

Did you get any errors while refreshing the licence details? If not and you can still replicate the issue try to Edit your licence details and then click OK without making any changes. Try again and let us know if the issue can be replicated.

I didn't get any errors when I refreshed, but I think it has sorted my problem, thank you very much. I have now seen 8 simultaneous calls, which is double the number I have managed to get before. Fingers crossed I won't see it again....

Many thanks both!

 

[YiannisH_3CX]

Glad to see the issue has been resolved. The licence most probably needed to be refreshed. Please let us know if you face any more issues.