License limit reached error despite license upgrade

[bumbumciccio]

Hi to all,
I get this error despite having upgrade the license to 8 simultaneous calls. "8 sim calls" is displayed in the dashboard, but it seems it's still applying the previous 4 sim calls limit, as it shows 5 active calls IDs.
What can I do to fix this? Thank you!

SIP Server/Call Manager ID: 8193
License limit is reached, active calls: [239,240,241,242,243]

 

[AWS2P]

First simple steps:
did you try a 3cx reboot since licence update?
Also try a refresh licence info in dashboard

do you have more than 4 channels on your trunk?